Expectations

What you can expect from us:

Fixed Fees. Quoted in advance of the work and related to the value of work to be completed so that you know where you stand. Apply here to qualify.

Unlimited Free Phone Support. You can call as much as you need without charge. If you need help or clarification and we can provide it on the phone, it’s FREE.

Unlimited Free Meetings. Whenever you wish to meet up, any meetings are always provided FREE of charge. You have the right to these whenever you feel the need. Just call us to schedule the meeting.

FREE Initial Consultation. To identify all the items and concerns you have and to answer any of your questions.

Work On Time, Every Time. As long as information (photos, content, etc.) is provided on time, we guarantee completion within time as outlined in our written agreement; phone calls and e-mails returned within 24 hours.

A Flexible Designer Who Speaks Plain English. There’s no technical speak from us. We speak to you openly and honestly and promise not to blind you with jargon. We want you to feel comfortable to pick up the phone to call us whenever you need, for whatever you want and know you’ll get good sound understandable advice. We will work with you in the way that suits you – in person, on the phone or online via Zoom.

 

What we expect from you:

Completed Interview. These consist of a series of short meetings to discover your goals and needs. This can be done on the phone, via Zoom or in person if you’re local. These interviews will be recorded so we get it right.

Signed agreement. Once we determine that you qualify, this agreement is completed before work is started. The purpose is to outline what work is to be completed, time frames and payments. We use written agreements for all work no matter how small.

Initial Payment. 50% deposit is required to begin work. Balance due upon completion of work. Payments are made through PayPal or Debit Card. Personal and business checks are accepted but work will not begin or be released until check has cleared.

 

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